semestabetPrivacy Policy
This page describes what we collect when you use semestabet and how we keep that data protected. We gather personal information to verify your identity, process your deposits and withdrawals, prevent fraud, and comply with local regulations. We do not sell your data to third parties, and we use your information only for the specific purposes outlined in this policy.
Our approach to privacy is straightforward: we collect the minimum data needed to operate fairly and securely, we encrypt that data in transit and at rest, and we restrict access to your information to our authorized staff and trusted processors. When we share data with payment providers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) or compliance vendors, those partners agree to protect your information under strict contractual terms.
If you have questions about how we handle your privacy or want to request a copy of your data, contact our support team. We respond to data requests within 30 days and provide a complete download of everything we hold about you.
What we collect on semestabet
We collect the following categories of information when you open an account and use semestabet. First, we gather identity data: your full name, date of birth, email address, phone number, and government ID number (KTP, passport, or driver's licence). We also collect a photo of your valid ID and a selfie holding the ID alongside today's date, used for Know Your Customer (KYC) verification before your first withdrawal.
Second, we collect financial information: your payment method details (bank account number, digital wallet identifier), transaction history (deposits, withdrawals, bet amounts, winnings, losses), and account balance. We record every bet you place, every game you launch, and every bonus you claim — this activity history feeds into your loyalty tier progression and weekly cashback calculation.
Third, we collect technical information: your IP address, device type, operating system, browser version, and approximate geographic location (derived from IP). We also set cookies on your device to remember your login session and preferences. If you use the semestabet mobile app, we may request permission to access your device's unique identifier for analytics purposes.
Fourth, we may collect communication data if you contact our support team — transcripts of your messages, complaint details, and our responses. We keep these records to investigate disputes and maintain account history.
How we use your data on semestabet
We use your identity data to verify that you are at least 18 years old, resident in a supported jurisdiction, and not on any regulatory blacklist. We cross-check your ID against sanctions databases and fraud-prevention networks to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations.
We use your financial data to process deposits and withdrawals, calculate your weekly cashback, track your VIP tier progression, and settle your bets. Your activity history directly feeds our loyalty engine — every our welcome offer you wager earns one play point, and your points accumulate monthly to determine your tier (Bronze, Silver, Gold, Platinum, Diamond) and cashback rate.
We use your technical data to prevent fraud, detect account abuse (such as bonus exploitation or multi-accounting), and improve our platform's performance. If we detect suspicious activity — for example, logins from five different countries in one hour, or withdrawal requests to new payment methods following unusual bet patterns — our security team reviews the context and may ask additional verification questions before approving.
We use your communication data to respond to your support requests, investigate disputes, and keep a record of your account interactions. This history helps our team provide consistent, informed support if you contact us multiple times about the same issue.
Third-party processors and international transfer
We share your data with payment processors to complete deposits and withdrawals. When you deposit via DANA or e-wallet, for example, those providers receive your name, amount, and transaction reference. Similarly, our bank partners (mobile banking, local payment, online payment, e-wallet) see your bank account details during transfer. These processors handle your data under their own privacy policies and contractual obligations to semestabet.
We also engage compliance vendors to verify your identity, screen your details against sanctions lists, and monitor for potential money-laundering risk. These vendors process your name, ID number, date of birth, and transaction patterns. We contractually bind all vendors to protect your information and use it only for the stated purpose.
Our servers may sit outside your jurisdiction — your data may be stored in data centres outside Indonesia. We ensure encryption standards are consistent across all locations, and we comply with Indonesian data-protection principles regarding international transfer. If you have concerns about data storage outside Indonesia, contact our support team to discuss options.
Data sharing summary
- Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive transaction details
- Compliance vendors receive identity and transaction data for AML and sanctions screening
- Customer support staff access your account history to assist with disputes and requests
- We do not share your data with marketing agencies, data brokers, or advertisers
- We do not sell your personal information under any circumstances
Cookies and tracking on semestabet
We use cookies to maintain your login session, remember your preferences (language, theme), and track your browsing behaviour within semestabet. Cookies are small text files stored on your device; they allow us to recognize you when you return and provide a seamless experience without requiring you to re-enter your credentials every visit.
We use both session cookies (deleted when you close your browser) and persistent cookies (retained for up to one year). You can delete or disable cookies through your browser settings, but this may affect your ability to log in or access certain features on semestabet. We do not use third-party advertising cookies or cross-site tracking — your browsing data on semestabet stays within semestabet.
Your rights regarding your data on semestabet
You have the right to request a copy of all personal data we hold about you. Submit a data-access request through your account settings or contact our support team. We compile your data into a portable format (typically a PDF or spreadsheet) and provide it within 30 days at no charge. This export includes your identity details, transaction history, communication records, and any notes our team has recorded.
You have the right to request deletion of your account and associated data, subject to legal retention requirements. When you request account closure, we disable your login and anonymize your account within 30 days. However, we may retain certain records (transaction history, KYC documents) for up to 7 years to comply with Indonesian regulatory obligations.
You have the right to object to the use of your data for specific purposes — for example, if you do not wish to receive promotional emails, you can opt out through your account preferences. We respect opt-out requests and remove you from marketing communications within 48 hours.
Data security and retention on semestabet
We encrypt all data in transit using TLS (Transport Layer Security) encryption — the same standard used by banks. Data at rest is encrypted using AES-256 encryption. We restrict access to your personal information to authorized semestabet staff who need it to perform their job (account verification, support, fraud prevention). Staff sign confidentiality agreements and receive regular security training.
We retain your identity data and transaction history for the lifetime of your account, plus 7 years after closure, to comply with Indonesian financial-crime legislation. We retain cookies and technical logs for up to 12 months. We delete marketing communication history after you opt out, unless we need to retain proof of your opt-out request.
Despite our security measures, no system is non-specific info secure. If we detect a data breach — unauthorized access to your personal information — we notify you by email within 72 hours, describe the scope of the breach, and detail steps we are taking to remediate it. We also report significant breaches to relevant Indonesian authorities as required by law.
Changes to this privacy policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We notify all active users of material changes via email and display the updated effective date on this page. Your continued use of semestabet after a change constitutes acceptance of the updated policy.
If you do not agree with a policy update, you may request account closure and withdrawal of your balance. Contact our support team to initiate closure, and we process your account deletion and data retention according to the procedures outlined above.
Contact us about privacy
If you have questions about this privacy policy, want to request a copy of your data, or wish to report a privacy concern, contact our support team. We respond to all privacy-related inquiries within 14 days. You can reach us through your account dashboard, via email, or through our support form on the semestabet website.
If you believe we have mishandled your personal data or violated your privacy rights, you may lodge a complaint with the Indonesian data-protection authority or your local equivalent. We cooperate fully with regulatory investigations and take all privacy complaints seriously.
This privacy policy is effective as of the date displayed at the top of this page. We are committed to protecting your data and maintaining your trust as you use semestabet. Thank you for your attention to these important practices.
Your privacy is fundamental to how we operate. We collect only what we need, we protect it rigorously, and we give you full control over your data. If anything in this policy is unclear, reach out — we are here to explain.